The worst deaf person is the one who doesn't want to listen: The fear of complaints and the gold mine you ignore
Published on: 20/09/2025
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News and information to be up to date on how to improve customer experience
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How the understanding of customer satisfaction can help measuring the ROI of different alternstives and guide the investment decisions.
A simple guide to start tracking customer satisfaction to put the voice of the customer at the center of company strategy
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